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Common manager problems and module visibility

Updated: August 29, 2026

This is almost always a disabled module, not a bug. Two modules are off by default for every new company, regardless of your plan, and have to be explicitly turned on: Shift Patterns, and every Payroll sub-feature (positions, overtime, surcharges, deductions, payments, periods, tips, KPI bonus, manual bonus). Everything else — staff, schedule, reports, inventory, tasks, statistics — is on by default.

Right now the app doesn't show an explanation when this happens: clicking into a disabled feature's page silently redirects you back to the dashboard, and an API call returns a plain "Module disabled" error with no in-app banner explaining it. If a menu item or bookmarked link stops working with no visible reason, this is the first thing to check — contact support or your platform admin to confirm which modules are enabled for your company before assuming something is broken.

Consolidated error reference

Area Message What it means
Worker registration Email is already registered That email is already in use
Worker registration Bicycle assignment is required for location-based companies You must pick a location when registering via Manager/Admin
Location manager This location already has a location manager One location manager per location — reassign or remove the existing one first
Manual shift At least one worker is required No worker selected
Manual shift EMPLOYEE_DISMISSED That worker is dismissed — reactivate them first if this was unintentional
Manual shift EMPLOYEE_UNAVAILABLE_FOR_DATE The worker marked themselves unavailable that day
Shift pattern CYCLE_LENGTH_MUST_BE_POSITIVE / DAY_INDEX_OUT_OF_RANGE / END_TIME_MUST_BE_AFTER_START_TIME Basic validation on the pattern's days/cycle
Pattern assignment EMPLOYEE_HAS_OVERLAPPING_ASSIGNMENT End the existing assignment before starting an overlapping one
Pattern assignment EFFECTIVE_TO_BEFORE_START_DATE The end date you set is before the start date
Shift pattern settings HORIZON_DAYS_OUT_OF_RANGE Generation horizon set outside the allowed range
Report REPORT_ALREADY_EXISTS_FOR_BICYCLE_AND_DATE A report already exists for that location/date
Report ACTIVE_SHIFT_ALREADY_EXISTS An active shift is still open for that slot
Report DUPLICATE_WORKER_IN_REPORT The same worker listed twice
Report Field required: <key> Required field left blank
Report config Custom field limit reached (20) Company's custom-field limit hit
Report GARAGE_CAP_OVERRIDE_COMMENT_REQUIRED A comment is mandatory when overriding capped worked minutes
Inventory Maximum 10 inventories per bicycle Per-location inventory limit reached
Inventory Inventory name must be unique within bicycle Duplicate inventory name at the same location
Inventory Inventory must be empty before deletion Clear it first
Inventory Merge is allowed only when at most one selected inventory has items Empty one side before merging two active inventories
Payroll period Overlaps with existing period... / Payroll period is already locked Period date ranges can't overlap; a locked period can't be re-locked
Position An active position with this name already exists Duplicate active position name
Salary access Access denied to worker salary data A location manager tried to view a worker outside their own location

Quick sanity checks before assuming something's broken

  • Scheduling/pattern assignment silently rejects a worker → check they're not dismissed and haven't marked themselves unavailable for that date.
  • A location manager "can't see" something (a worker's salary, a report, an inventory) → check the worker/report/inventory actually belongs to that manager's own location; location managers are scoped deliberately.
  • A feature or menu item seems to have disappeared → see the module visibility note above before assuming it's a bug.